Privacy Policy
Last updated: 19 August 2026
Core Trading UK LTD (“Core Trading”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, apply for a trade account, place an order, contact us or otherwise do business with us.
1. Who We Are
Core Trading UK LTD is a UK wholesale and distribution business supplying products to retailers, resellers and other trade customers.
For the purposes of UK data protection law, Core Trading UK LTD is the controller of personal information processed in connection with our business and website.
Contact details
Core Trading UK LTD
Email: info@coretradinguk.com
Telephone: +44 7498 402187
2. Information We Collect
We may collect and process information including:
- Your name
- Business or company name
- Business address
- Billing and delivery addresses
- Email address
- Telephone number
- Business type
- Trade account application information
- Order and transaction history
- Products purchased and quantities ordered
- Delivery and tracking information
- Communications between you and Core Trading
- Information required to administer your online trade account
- Technical information relating to your use of our website, such as IP address, browser information and device information
Where you provide information about your business as part of a trade account application, we may also use publicly available business information to verify the application.
3. How We Use Your Information
We may use personal information to:
- Review and process trade account applications
- Create and administer customer accounts
- Provide access to applicable trade pricing
- Process and fulfil orders
- Process payments
- Arrange delivery and provide tracking information
- Issue invoices and maintain transaction records
- Respond to enquiries and provide customer support
- Manage returns, refunds and disputes
- Prevent fraud and protect our business
- Maintain accounting, tax and other legally required records
- Improve the operation and security of our website
- Communicate important information concerning your account or orders
- Send marketing communications where permitted by law
We will only process personal information where we have an appropriate lawful basis to do so.
4. Trade Account Applications
When you apply for a Core Trading trade account, we use the information provided to assess your application and determine whether access to our wholesale services should be approved.
Submitting an application does not guarantee approval.
We may verify information supplied in an application using publicly available sources or information reasonably necessary to assess the business applying for an account.
Once approved, information associated with the account may be retained for account administration, order processing and our legitimate business records.
5. Orders and Payments
When you place an order through our website, we process the information required to administer and fulfil that order.
Online card payments may be processed by third-party payment providers such as Stripe.
Core Trading does not need to receive or store your complete payment card details where payment is processed directly by the payment provider.
Payment providers process information in accordance with their own privacy and security policies.
6. Delivery and Fulfilment
Where necessary to fulfil an order, we may provide relevant information to delivery companies, fulfilment providers and shipping technology providers.
This may include:
- Customer or recipient name
- Business name
- Delivery address
- Telephone number
- Email address
- Shipment information
We may use shipping and fulfilment services including Sendcloud and carriers available through that platform.
Information is shared only where reasonably necessary to arrange, manage or track delivery.
7. Who We Share Information With
We may share personal information with trusted third parties where necessary for operating our business, including:
- Payment processors
- Delivery companies and shipping providers
- Website, e-commerce and business software providers
- IT and hosting providers
- Accountants, professional advisers and service providers
- Government authorities, regulators or law-enforcement bodies where legally required
Our website and business systems may use services provided by Odoo.
We do not sell personal information to third parties.
8. International Transfers
Some of the service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used where required by applicable data protection law.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with our legal, accounting and regulatory obligations.
Certain transaction, invoice and accounting records may need to be retained for several years after a transaction has been completed.
Trade account information may be retained while an account remains active and for an appropriate period afterwards.
10. Marketing Communications
Where permitted by law, we may contact business customers about products, services, brands, promotions or other information that may be relevant to their business.
You may ask us to stop sending marketing communications at any time by using any unsubscribe facility provided or by contacting:
Service communications relating to existing orders, accounts, payments or other transactions are not marketing communications and may still be sent where necessary.
11. Cookies and Website Technology
Our website may use cookies and similar technologies necessary for functionality, security, account login, shopping baskets and checkout.
Additional cookies may be used for analytics or other optional functionality where applicable.
Where consent is legally required for non-essential cookies, visitors will be given an appropriate choice before those cookies are used.
Further information may be provided through our website's cookie notice or cookie preferences.
12. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account login credentials confidential and should contact us if they believe their account has been compromised.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights concerning your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing
- Request transfer of certain information where applicable
- Withdraw consent where processing is based on consent
These rights are subject to applicable legal conditions and exemptions.
To exercise a data protection right, contact:
We may need to verify your identity before responding to a request.
14. Complaints
If you have concerns about how Core Trading UK LTD handles your personal information, please contact us first so that we can investigate the matter.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.
15. Third-Party Websites
Our website may contain links to third-party websites.
Core Trading UK LTD is not responsible for the privacy practices or content of third-party websites. You should review the privacy information provided by those websites before supplying personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.
The latest version will be published on this website together with its updated date.
17. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Core Trading UK LTD
Email: info@coretradinguk.com
Telephone: +44 7498 402187